Return & Refund policy
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
Cancellation or refund of order is not available, If the product shipment is initiated from our ware house.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Nykaa coupons, which can be used during future purchases.
Used discount voucher on product ordering
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
How to Return the product
- Step 1: Follow one of the following steps:
- Via My Orders section
Click on ‘Orders’. Go to Order and select ‘Return’. Proceed with reason for return. - Via Contact us
Click on ‘Contact us’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference - Via Email
Share an email to our Customer support team at support@kizap.in within 15 business days of receiving the order.
- Via My Orders section
- Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 07 business days of order delivery.
- Free product provided by brand
Categories not eligible for Return:
- Customized Products (eg: customized engineering components according to precision sizes etc) cannot be returned since they are available during select promotions and ordered on demand
Personal care appliances cannot be returned due to hygiene issues
Return the free gift provided when returning a product
The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Part of the order can be Returned
A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.